Shipping is not included in your purchase unless it is part of an ongoing promotion. You will be able to select the carrier and carrier service of your choice before checkout and the corresponding cost will be added to your total.
FOB Archery observes weekends and national holidays, so orders will not be shipped out during those days. Orders will usually be sent out within 1-2 business days.
To be eligible for a return or exchange, you must return all FOBs and the clearance tester, even if some are damaged. Returns are not eligible for refund if more than one of the 12 FOBs are broken or visibly damaged. We accept returns or exchanges in the case of defective items, or orders of the wrong size. For those who are exchanging due to ordering the wrong size, shipping will have to be paid again for the shipping of the correct size.
Returns may be subject to a 15% restocking fee.
Shipping and handling fees are non-refundable.
If you are shipping a return package that contains a value of over $75, it is recommended that you use a trackable shipping service and/or purchasing shipping insurance since we cannot guarantee that we will receive your returned item.
Customers are responsible for shipping costs related to returning an order. For exchanges, we cover the shipping costs of sending out the replacement product unless the product was defective. In the case of exchanging a defective product, we will cover shipping both ways.
The time it takes for exchanged products to reach you may vary depending on where you live.
PRIOR TO RETURNING AN ITEM:
Please contact us at firstname.lastname@example.org for directions on how to return or exchange an item. We are available by phone Monday-Friday, 8:30am-5:30pm unless with another customer.
Below is our return mailing address. Do not return an order without first contacting us as directed above.
Advanced Archery Solutions, LLC
PO Box 33129
Clemson, SC, 29633
REFUNDS (IF APPLICABLE):
Once we receive and inspect your return, we will either refund you and you will receive an email confirmation of this refund, or you will be notified by phone or email that your refund was not approved. Refunds take between 5-7 business days to process from it was initiated.